Return Policy
Return Policy
At Alvra, your satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, we are here to help. Please review our return process and policies below.
Common Reasons for Returns & Solutions
Defects / Manufacturing Issues
We will replace the product free of charge.
Does Not Fit (wrong size/color ordered)
You may return or exchange, but return shipping costs are your responsibility.
Changed Your Mind
You may return or exchange, but return shipping costs are your responsibility.
Package Damaged on Arrival
We will send you a replacement strap free of charge.
Incorrect Shipping Information
Please double-check your shipping details when ordering. If you notice an error, contact us immediately to correct it.
Other Situations
Contact us directly—we’ll do our best to resolve the issue.
How to Return Your Order
1. Contact Us: Email support@heyalvra.com within 100 days of receiving your order. Include your order number and reason for return.
2. Approval & Return Address: Our support team will confirm your return and provide the correct return address.
3. Prepare Your Return: Package the product securely in its original packaging, including all accessories.
4. Send the Return: Once approved, ship the item to the return address within 5 working days and provide us with the tracking number.
5. Refund: After inspection, refunds are processed within 5 business days to your original payment method.
Non-Returnable Items
Pre-ordered products
Used items or those not in original condition
Unauthorized returns (without approval)
Damaged Products Upon Arrival
If your product arrives damaged:
Take clear photos of the defect and shipping label.
Email them to support@heyalvra.com within 5 days of delivery.
We’ll send a free replacement. If the replacement also has an issue, you’ll receive a full refund.
Additional Information
Contact Us: support@heyalvra.com
Our team is available Monday–Friday and usually responds within 24 hours.
Important: All returns must be pre-approved by our support team. Unauthorized returns will not be accepted.
Thank you for choosing Alvra. We appreciate your trust and are committed to making sure you love your mornings with us.