Privacy Policy
1. Introduction
At Alvra (“Company,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, make a purchase, register for an account, or otherwise interact with us.
2. Personal Data We Collect
Guests:
We do not collect personally identifiable information unless voluntarily provided. We may automatically collect technical data such as IP address, browser type, pages visited, and device type.
Registered Users:
When you create an account, we collect your name, email address, shipping and billing address, and phone number.
Orders:
We collect the information necessary to process your order. Payment details are securely handled by trusted third-party providers and are never stored on our servers.
Tracking Data:
We may collect browsing and interaction data using cookies, pixels, or analytics tools.
3. How We Use Your Data
We use your personal data for the following purposes:
To process and fulfill orders
To send order confirmations, updates, and tracking details
To provide customer service and support
To send marketing emails or SMS (with consent)
To analyze and improve website performance and functionality
To comply with applicable legal obligations
You may opt out of marketing communications at any time by clicking “unsubscribe” in emails or replying “STOP” to SMS messages.
4. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to enhance your shopping experience. These tools help us:
Remember your preferences and shopping cart
Measure traffic and site performance
Display relevant advertising through platforms such as Meta, Google, and TikTok
You may manage or disable cookies via your browser or through our cookie banner where applicable. Please note that disabling cookies may limit site functionality.
5. Third-Party Sharing
We share personal data only with trusted service providers who assist in operations (e.g., payment processors, shipping companies, email providers). All partners must comply with applicable data protection laws.
We never sell or rent personal data. However, some tracking technologies may fall under “sharing” as defined by the California Consumer Privacy Act (CCPA).
To opt out, please see Article 21 of our Terms & Conditions – Privacy Rights Request or contact support@heyalvra.com.
6. Data Transfers
Your personal data may be transferred to and stored in countries outside of your own, including the United States and the European Union. We implement appropriate safeguards to ensure your data remains protected.
7. Data Security
We apply commercially reasonable measures to safeguard your personal data against unauthorized access, loss, misuse, or alteration. However, please be aware that no method of transmission over the Internet is entirely secure.
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
9. Your Rights Under GDPR (EU)
If you are a resident of the European Economic Area (EEA), you have the right to:
Access your personal data
Correct inaccuracies in your data
Request deletion of your data
Object to the processing of your data
Request data portability
Withdraw consent at any time
To exercise these rights, contact support@heyalvra.com.
10. Your Rights Under CCPA (California Residents)
If you reside in California, you may:
Request access to your personal data
Request deletion of your personal data
Opt out of the sale or sharing of your data
Exercise your rights without discrimination
To submit a request, contact support@heyalvra.com or refer to Article 21 of our Terms & Conditions.
11. SMS Marketing
By entering your phone number at checkout or opting in elsewhere, you agree to receive order-related and promotional SMS messages from Alvra. Message frequency may vary. Reply “STOP” to unsubscribe. Message and data rates may apply.
12. Changes to This Policy
We reserve the right to update or revise this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Email: support@heyalvra.com